Move your service to a new address
Check your new address
See what internet services are available at your new place using our address checker.
On moving day
Ready your modem
Depending on your new service, we’ll either send you a new modem or you can bring your current one with you.
Leave the nbn® box
If your old place had an nbn® connection box, leave it there when you move out.
Get online at your new place
Once your service is active, simply plug in your modem, setup as required, then you’re good to go.
Let's relocate your internet service
Frequently asked questions
If your current service is unavailable at your new address, then you might be eligible for another connection type. Use our address checker to see what we offer at your new address.
It’s always best to get the ball rolling before the big move, in case your new address needs installation services. If your new address doesn’t need any installation works, just let us know the date you’ll be moving in, and we’ll have it all ready for you.
To move your current iiNet home internet service to a new address, you can call our support team on 1300 541 714.
If you want to start the moving home process on a specific date, please give a call to our support team.
You may be able to keep your current plan if it's available at your new address. If it isn't available, you'll need to select a different plan that is offered at your new address.
There’s no fee to transfer your service to a new address. If there’s any additional installation charges, we’ll let you know.
You can use your existing service until the plan at your new home is activated, after which the service at your old home will be cancelled.
After you submit your moving home request, we’ll confirm whether your number can be moved to the new home. Number move eligibility is based on the geographical zoning rules set by the Australian Communications and Media Authority (ACMA).
When you move, leave any nbn-branded equipment at your old home, including the cables. All nbn equipment must remain at that address – it won’t work at your new address. We’ll make sure you have everything you need at your new place. If any equipment is missing, we’ll help organise a replacement.